Technical University of Kenya I hope this email finds you well.
My name is Kelvin Muturi NjueAdm No – 111/05612; I graduated year 2017; Course is Mechanical Engineering
On Thursday last week, I visited the institution with the aim of collecting my certificate.
I had been cleared in 2017 before my graduation and was sure that I didn’t have any issues with the institution.
So, I took my degree collection form to the finance department to have it signed. Here, am told that my fee had issues and that I have to pay a whole Sh17500 in order to get cleared. In fact, I had paid my fee in excess and asked for a Sh18000 refund, money that I never got up to date.
So, I paid the money that I was asked for at KCB (receipt attached). On getting back to the school, am cleared by finance department and asked to head over to the Academic register. Here, am told to wait for 24 hrs for the paid dues to reflect in the system. (I don’t understand this, since the finance department has already cleared me.)
Since then, a week is over and I have made endless visits to the university. Am only told that the fee hasn’t reflected yet and I have to wait longer.
Till when, no one has that answer?
This is outright robbery. I already paid extra fees in order to get my certificate. I still can’t get my document since someone is sleeping on their job and are not updating the system.
I NEED MY DEGREE CERTIFICATE.
This is an issue with tens of former students here
The fellas kind of distorted the data base and lots of payment entries are missing. You are asked to pay a second time if you need anything with the school. They say they will soon “sort the issue”
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