A distraught Safaricom customer took to social media on Monday afternoon to narrate her agonizing encounter with scammers who passed themselves off as the network’s employees.
Through her Twitter account, Njeri Mukira revealed that the whole circus began with a strange phonecall from a man named Yusuf – who claimed to be a Safaricom Customer Care agent from their Sarit Centre shop.
Yusuf informed her that her Safaricom line had been registered twice and needed to be deregistered. He then proceeded to read out some of her details for confirmation, to which she affirmatively responded.
They then asked her to make a payment to a PayBill number she claims was linked to Housing Finance Bank and thereafter restart her phone. Little did she know that she had just fallen into a trap.
After restarting her phone, she received a SIM Swap notification and moments later, the network’s service disappeared.
Her attempts to reach the fake agent were futile as the line he used to make the call was no longer in service.
Njeri says that an attendant at Housing Finance Bank later confirmed that a transaction indeed took place but unfortunately, the money had already been withdrawn and were asked to report the matter to authorities.
Both authorities and Safaricom eventually confirmed the obvious. Just like that, scammers had managed to hack into the line, replaced her SIM, wiped clean her M-Pesa and Fuliza balances then took up an M-Shwari loan.
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