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Cyprian Is Nyakundi


Safaricom Insider Sim Swapping Cartel

Caption: Incompetent Safaricom CEO Bob Collymore

Hi Cyprian, I’m Hillary Sammy Wainaina Mburu. A Safaricom customer with Tel No. 0721388***.

I am a victim of a scam that happened to me yesterday. I got a call from 0725672*** at 12:42 pm. I quickly realised that this is one of the cons and I disconnected the call without sharing any information.

After the call, I go an SMS from Safaricom informing me that someone was trying to swap my number. I contacted Safaricom via Twitter and they assured me that my line was safe.

I then got several SMSs from Safaricom confirming what my PUK number is. I had not sent any requests to know my PUK. Happening concurrently, my line was topped up with Ksh 5.

I informed Safaricom of this, but they were confident that my line was safe.

In the evening at 7:25 pm, I got another SMS telling me my number is being swapped. I immediately contacted Safaricom. As I was engaging them on Twitter, my line went dead.

I called them immediately to have the line blocked which they did.

I was completely baffled and scared.

I know that a SIM swap cannot be done without:
– Myself being present at a Safaricom shop or an authorized agent,
– Without my ID card,
– Without my PIN,
– Without knowledge of my transactions details e.g last numbers called, last top up etc.

I have also registered my Voice with Safaricom.

So how was my line swapped despite me having alerted Safaricom that a swap was imminent?

How helpless is Safaricom that even with information that a fraud is about to happen, they cannot prevent it?

Are Safaricom Customers aware that scammers can now conduct a SIM swap without having any details personal details about the customer?

Is Safaricom as a company aware that scammers have this ability?

Is it an inside job?

The matter was logged under ticket number 1-15DOCTI0. And they say they will give feedback by 22/7/2018 07:53:31 PM. This means 1 week without before I know my fate with Safaricom.

I think that Kenyans need to know about this. With your previous dealing with Safaricom, I trust you will find this issue as very important and share with your followers on Twitter and Facebook.

Would you like to get published on this Popular Blog? You can now email Cyprian Nyakundi any breaking news, Exposes, story ideas, human interest articles or interesting videos on: [email protected] Videos and pictures can be sent to +254 710 280 973 on WhatsApp, Signal and Telegram.



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