Connect with us

Hi, what are you looking for?

Cyprian Is Nyakundi


Sabotage: Entrepreneur accuses Telkom Kenya of intentionally blocking vendor paybills

Mugo Kibati – Chief Executive Officer – Telkom Kenya

An entrepreneur has accused struggling and thieving Telecommunication firm Telkom Kenya of sabotaging paybills used by vendor firms to sell airtime.

Telkom Kenya are blocking investors paybills and when a client calls for help they give their paybill instead of fixing. They are doing this intentional and it’s not right“, Afya Centre Crew (@AfyaCentreCrew) wrote on Twitter.

Telkom however didn’t have an explanation on the failure by vendor paybills to dispense airtime in the last three days. Today, Sunday, 25th July 2021 is the fourth day.

Hi @AfyaCentreCrew, Our sincere apologies. We currently have a network incidence. Please be patient as our team is working to restore back the services.^eS”, it replied to the allegations.

The back and forth between Afya Centre Crew and another person, possibly a Telkom Employee incognito (under an assumed identity) was more interesting.

The above exchange is not helpful, an entrepreneur vending Telkom Kenya airtime has been bombarded with client complaints in the last three days and yet all Telkom says is ‘We currently have a network incidence’ without releasing a statement to address the true nature of the incidence.

Was Telkom hacked and data stollen; system sabotaged?

Telkom Kenya airtime vendors are many and all of them were locked out, they are now making losses refunding airtime yet Telkom can’t refund the service fee to the vendors.

How Telkom Kenya is stealing airtime from unsuspecting clients

The govt should sack all the top managers of Telkom, restructure the firm and have it become efficient. We can’t have a firm that now resorts to stealing airtime through forced subscription whose only way out is through calling a non-existent customer care.

Check how the issue panned out on Twitter for yourself on the link shared below:

Would you like to get published on this Popular Blog? You can now email Cyprian Nyakundi any breaking news, Exposes, story ideas, human interest articles or interesting videos on: [email protected] Videos and pictures can be sent to +254 710 280 973 on WhatsApp, Signal and Telegram.



Click to comment


You May Also Like


Remember Josephine Mwandoe, the alleged mistress to CFAO Motors Kenya CEO Arvinder Reel Singh? Earlier in April, this blog highlighted how the curvaceous and...


To start with, we congratulate Ngina Kenyatta on her wedding to Alex Mwai, son of the Karen Club General Manager Mr Sam Mwai. Many...


An outraged netizen has urged city residents to avoid seeking services at Super Shine Detailing Center – located in Westlands, Nairobi – after its...


A serious glitch in the MPESA transaction is threatening the economy and stability of the country. Though not new, this is the only time...

Copyright © 2021 Cyprian Is Nyakundi.

%d bloggers like this: