Royal Mabati is a mabati or iron sheet manufacturing company based in Kenya. Over the few years, it appears the company has gone rogue going by the many unattended to complaints online.
The complaints are many such that if you search the words “royal mabati’, you wouldn’t miss them.
The customer care of the firm appears dysfunctional as no complaint is dealt with to completion; Royal Mabati has become disloyal to clients. Below are some of what clients wrote about the firm over the years:
To start with, the complaints range from,
- non-delivery of iron sheets,
- fake iron sheets,
- wrong gauge iron sheets,
- cheap iron sheets being mixed with the original ones,
- overly delayed delivery of iron sheets,
- refusal to refund the client his/her money
In September 2019, the firm’s MD Moses Ikinya Kang’arua was in court to answer to charges of Ksh900 million tax evasion. He was released on Ksh3 million bond.
The firm is fraudulent engages in PR and silencing of criticism online: It is easy to take client’s money, then not delivering iron sheets.
Who is the Head of Marketing and communication at @RoyalMabati ?
If they don't or come out and address the latest issues about their trend of not delivering consignments ordered by clients,they will face a challenge going forward and cancellation galore….
— Butula's Finest-Chotara (@SamMacoha) November 17, 2019
@RoyalMabati u take my money & when it comes to delivery u start giving stories that hakuna stock yet nobody told me this when ordering? It's been a week of this stories. I need a solution today….
— Pixies & Tangerines guy 🇰🇪 (@Muthendu) November 21, 2019
Allegations that over a year you have not delivered part of items ordered and paid for by this struggling Kenyan. How can you be trusted? pic.twitter.com/cmUrt7jJDe
— Ineos (@zakey100) November 9, 2019
@RobertAlai Royal Mabati is busy advertising itself on prime time yet they are short changing customers. They take clients' money but don't deliver. @CofekRebranded ,take action pic.twitter.com/nGhT3oawBt
— Job mokaya (@Jobmokaya) December 9, 2019
- Royal Mabati Becomes Disloyal To Customers
- Again: Another Customer Narrates His Ordeal And Worst Encounter With A Royal Mabati Driver
Send your complaints against Royal Mabati to [email protected]
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