Cyprian Is Nyakundi

NHIF Sacco Accused Of Non-Payment Of Shares To Retired Member

The National Hospital Insurance Fund (NHIF) Savings And Credit Co-Operative (Sacco), is accused of non payment of shares of a retired member.

The refund is often supposed to be paid within 60 days after someone pulls out of the Sacco. However, nearly a year later, this client has not received the full amount. This has caused untold suffering to him and his family.

Below is his story.

Dear Cyprian,

I have been a member of NHIF SACCO for several years.

Last year, in May 2018, I resigned from the Sacco and after the mandatory 60 days I expected to receive my shares refund.

After so much pull and push, and begging I was refunded Kshs. 50,000.

This year I sought the help of the Commissioner of Cooperatives, Mrs. Mary Mungai, they paid me another sum of Kshs. 83,500.

In their commitment letter to the commissioner they had promised to pay the balance of Kshs. 100,000 in the first week of March 2019, which they never did.

When I wrote to remind them of the balance they casually replied that they have noted it. Just one word.

The reason as to why am seeking your help is because my children have been sent home from school due to lack of school fees.

Kindly assist me get the refund because this Sacco has been trading with my money with no dividends and the education of my children is at stake due to their none cooperation.

Please I believe that Government of Kenya (GoK) is able and capable of assisting me get my money as soon as possible to enable my children resume their studies.

I have attached their commitment letter for your perusal and action.

Kindly act fast to save my situation as I am in dire straits especially on matters school fees for my children.

Please assist me as I am a faithful taxpayer.


This communication was copied to the following GoK agencies and departments: Interior Ministry, Office of the Ombudsman, Ethics and Anti-Corruption Commission (EACC), Permanent Secretary Ministry of Industrialization, and most importantly, NHIF Sacco.

Please act fast to have the good Kenyan receive his shares totaling Kshs. 100,000 so as to enable him pay school fees for his kids.

The manager at NHIF Sacco Society Limited, a Ms. Sophy B. Otiu, please honor your letter that stated that Mr. Dixon would be paid the balance in the fist week of march, 2019. Thank you

If you have similar complaint against NHIF Sacco, don’t hesitate to write to us on

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