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February 18, 2020 - 19:19
Cyprian Is Nyakundi
Corporate Fraud

Modern Coast Bus Has Fallen From Glory

I am the latest victim of “Modern” Coast mistreatment and negligence, please find details below.

On 2nd Jan 2020, I called Modern Coast representatives through +254709897000, from there official website. I spoke to a lady who reserved seat number B12.for bus Registration No KCN 109M, for 3rd Jan 2020 Busia to Mombasa I later called to confirm on reservation and message retriggering from their side. I made payment through M-PESA from the popup.

During boarding from Busia my ticket was confirmed, and we started our journey. On reaching Kisumu at 7:00 PM I was told to alight the bus by a bespectacled staff because I made a mistake of not booking the bus physically and I was sitting on a seat reserved for an associate driver. Which I declined to get off.

They left and had a discussion outside the bus, after like 10mins a bespectacled staff, who wanted to throw me out and had spoken harshly, came back. He informed me that we cannot leave like because of NTSA and there was a bus that was leaving at 9 PM the same day

I alighted and directed to wait at their offices.

After a while, I informed there was no bus going to Mombasa the same day. I was instructed that I have two options to get a refund or wait for a bus that will leave at 3 am the next day.

After contemplating, I had to settle for a refund, left with no way of travelling because all busses Mombasa bound including the one I was on had already left.

The company cost me time and inconveniences. Please raise this to warn other passengers

MORE

  1. Staff Mistreatment At Modern Coast Transport Company
  2. Another Complaint Against Modern Coast Bus


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