A Kenyan has shared with us a written complaint about how Kenya Power and Company Limited (KPLC) has been financially killing the family with unexplainable bills.
Last year, rogue Kenya Power (KPLC) personnel developed and granted non-employees access to corporate systems in order to falsify invoices and construct counterfeit tokens, resulting in the loss of hundreds of millions of shillings in a well-planned scam.
Thousands of unsuspecting Kenyans had paid energy bills that were up to five times what they had consumed by the time the scam was discovered.
KPLC has never recovered from this well-calculated scheme that ran through the whole of 2018. To make the matter worse, the staff who orchestrated the fraud are still free after being only suspended or fired from work.
From this letter, can this customer be a victim of a well-calculated scheme being run by and overseen under the watch of senior KPLC managers and other officials?
To The Manager,
Kenya Power (Kiambu Branch)
REF: Account Number 10816874
I am writing this letter to request for an investigation for the above-mentioned account. Last year the owner of this account Mr. John Gikera Kiarie (The late) was given a bill of Ksh232,317.00 on 2nd May 2021and he tried to do a follow up with your team, unfortunately, he
never got to know how the bill got so high despite making payments monthly to Kenya power.
Your team’s only solution was to allow him time to make a deposit of Ksh 10,000 per month plus pay the monthly bill to enable him to offset this debt, and if you check your records, He started making the payments. After his death, I took up the responsibility of paying up this bill but I needed to understand where this bill came from and also request for a check meter to ensure that the meter was not
I met Mr Wanyama from your Kiambu Branch and after taking me in circles for close to 4weeks, Your team came to my house and disconnected the power from the pole outside my house at the beginning of November 2021. I visited your office and met Mr. Kiage who
demanded that I make the full payment of the remaining balance which was Ksh 184,000, This was on a Friday evening ,I pleaded and even reminded him of the promise Kenya power team had made with Mr Kiarie in regards to settling this bill and he was adamant that he will
reconnect the power once I made the full payment, I paid the full amount but still with no explanation of how we got to this bill and no check meter was installed.
This is a bill up to date am not even sure was our correct bill. Moving forward, on March 4th 2022, I received a bill of Ksh 24,621 keeping in mind that my monthly electricity utilization is less than Ksh 5,000. I did a follow up with your team , and they acknowledged an error on your end and they rebilled it. I then got a new bill of Ksh 3,848. I cleared this bill on 8th March 2022 after paying Ksh 4,000.
30th March 2022, I received a bill of Ksh 2,800 and then on 1st April 2022 I got another bill of Ksh 26,262 from your estimated unit consumption of 55,757 against the actual unit consumption of 55,068. (Please note, these outrageous estimates are not happening for the first or second or even third time and I have brought numerous complaints to your office in regards to the same with zero action taken) which makes me wonder if Mr Kiarie got the correct billing that amounted to Ksh 232,317?
I am therefore requesting:
1. A detailed itemized bill of this account ( 10816874) from January 2020 to date. Showing
the utilization and money paid.
2. I would like to understand how you I got a bill of Ksh 24,621 on 4th March which was
later rebilled to less that Ksh 4, 000 (and yet this is still reflected in my account despite
your team acknowledging it was an error)
3. Kindly explain to me how I got a bill of Ksh 2,800 on 30th March 2022 and then 1st April
2022, 2days later, I received a bill of Ksh 26,262.
4. I am requesting to have Token’s charging system with immediate effect because I no
longer have trust with your billing system and these outrageous bills are starting to take
a negative toll on my health.
I am looking forward to hearing from you within a week, Failure to which, I will escalate this to
your head office and also involve my lawyers.
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