Kenyans online are complaining about the manner in which Jubilee and Old Mutual Insurance companies have handled their claims.
It all started when a Twitter user Maritim Kiprono narrated how Old Mutual medical cover is a scam ‘which takes premiums but are not there to pay hospital bills’.
UAP is fleecing Kenyans. They take your premiums but when you get sick they are not there. KENYANS BEWARE @UAPOldMutual They even force change of doctors to cut costs.@Belive_Kinuthia @RobertAlai @ItsMutai
— Maritim kiprono (@maritim_1) February 13, 2020
This ropped in another user Artaxerxes Odero who narrated how his father in law in in the hospital and despite being a payer of premium insurance cover, the firm, Old Mutual is only giving them Ksh300k instead of Ksh5 million. The bill stands at Ksh10 million.
— artaxerxes odero (@ArtaxerxesO) February 14, 2020
With slightly over 6 per cent penetration rate in insurance in Kenya, insurance firms are not supposed to be swindling Kenyans.
Many Kenyans have shied away from taking insurance because of such behaviors whereby a medical or life claim are not paid as agreed.
The insurance industry would be struggling very much and no one would care a hoot if the General Insurance section wasn’t mandatory by law.
People who insure cars insure because the law forces them to, but many have had very sad encounters after they were involved in an accident.
The conversation continues:
@JubileeInsKE is the worst fraud in the name of insurance firm my friend. They not only change the policy terms but will blatantly deny you your hard earned money you saved with them. They enjoy state protections so they are very arrogant. I lost my over 200k in life policy
— Daima Mkenya (@Kenya1Daima) February 13, 2020
@maritim_1 I too am a victim… Don't let them. Lie to you if you dm them, they'd sort you. I did that… Look at where I am to date…
— Kraykray Cee (@Cheris_the_imp) February 13, 2020
U had promised some sales agent that I was to buy a health cover. With these concerns, bye bye @UAPOldMutual @JubileeInsKE as usual u are let downs, our fears confirmed. Sort those aggrieved above before we lend u an ear, BURE kabisa!
— A.O.N (@Alfrednyairo) February 13, 2020
A friend of mine had an accident and they didn't even bother to help him settle the medical bill
— Mkenya Halisi (@excellencytorsh) February 13, 2020
With these kind of behavior, it is no wonder insurance is frowned at in Kenya.
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