Banks are built on trust between the client and the banker.
Well, advancement of technology had made it easier for people to do a lot of things; businesses especially commercial banks have not been left behind.
Over the years, banks in Kenya have increasingly embraced social media platforms so as to be next to their customers 24/7. However, there are dangers of such engagement.
Today, KCB Bank Group administrator on Twitter shared personal details of a client for all to see.
A client had asked about the amount in their bank account, but instead of taking the matter to the secret Direct Messaging platform, the admin replied to the tweet.
The tweet was however immediately deleted but Twitter has some quick fingers and they screenshoted the error and shared across.
Here it is.
This is not the first time such things has happened; with Technology, comes such challenges.
In February 2016, a Twitter Page administrator of the now defunct Nic Bank (now part of the NCBA) tweeted with the banks Twitter account asking a betting company, to inform him/her about their account.
Would you like to get published on this Popular Blog? You can now email Cyprian Nyakundi any breaking news, Exposes, story ideas, human interest articles or interesting videos on: [email protected] Videos and pictures can be sent to +254 710 280 973 on WhatsApp, Signal and Telegram.