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KCB Bank Twitter Admin Commits A Grave Error

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Banks are built on trust between the client and the banker.

Well, advancement of technology had made it easier for people to do a lot of things; businesses especially commercial banks have not been left behind.

Over the years, banks in Kenya have increasingly embraced social media platforms so as to be next to their customers 24/7. However, there are dangers of such engagement.

Today, KCB Bank Group administrator on Twitter shared personal details of a client for all to see.

A client had asked about the amount in their bank account, but instead of taking the matter to the secret Direct Messaging platform, the admin replied to the tweet.

The tweet was however immediately deleted but Twitter has some quick fingers and they screenshoted the error and shared across.

Here it is.

This is not the first time such things has happened; with Technology, comes such challenges.

In February 2016, a Twitter Page administrator of the now defunct Nic Bank (now part of the NCBA) tweeted with the banks Twitter account asking a betting company, to inform him/her about their account.

See below.


Kenyan Business Feed is the top Kenyan Business Blog. We share news from Kenya and across the region. To contact us with any alert, please email us to editor@kenyanbusinessfeed.com

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