Connect with us

Hi, what are you looking for?

Cyprian Is Nyakundi

Business

Exposed: How Telkom Kenya Is Swindling Unsuspecting Kenyans Through Their Postpaid Service

Multiple complaints have emerged accusing Telkom Kenya of ripping their customers off through their Postpaid service. Here is a mail sent by one of our readers narrating the ordeal the service provider took him through.

Hi, I am sharing this just to caution any unsuspecting Kenyan from subscribing to the Telkom Kenya postpaid service. I subscribed to this service on the 6th of July 2018 and deposited Ksh. 4,998. I was awarded 24GB data and 800 offnet minutes with unlimited inner usage.

On the 31st of July, I requested the service provider to furnish me with a monthly bill, which he did and I made a payment of Ksh. 2,020 on the 2nd of August 2018. On checking my minutes on the 8th of August 2018, I realized I had only 59 minutes left so I called the service provider to enquire about minutes renewal. This is where I was hit hard.

Telkom Kenya claimed that they had renewed my minutes on the 21st of July as per their policy. My question was why I wasn’t notified of the renewal through a text message, a question I am yet to get a response to. Secondly, I wrote a mail to Telkom Kenya on the 8th of August which they ignored until I visited their Westlands branch at the Sarit Centre today. On the 8th of August I demanded to be given a statement on my usage and I’m yet to receive a response up until now.

So now I am on postpaid; I paid my bill on the 2nd of August, I have no minutes and I have to find money pay for Telkom prepaid services as I wait for the 21st of August when my minutes will be renewed. My question is, how do you pay for a service and later on be asked to buy the same service as you wait for renewal of your subscription which you have paid before the due date?

Telkom Kenya claims that I have exhausted 1,600 minutes in less than a month and yet they have failed to provide me with proof for the same despite my numerous requests for them to do so.


Would you like to get published on this Popular Blog? You can now email Cyprian Nyakundi any breaking news, Exposes, story ideas, human interest articles or interesting videos on: [email protected] Videos and pictures can be sent to +254 710 280 973 on WhatsApp, Signal and Telegram.


Comments

comments

 
Click to comment

Facebook

You May Also Like

News

In the same month he was accused of assaulting a slay queen at a 5-star hotel in Mombasa, former UNCTAD Secretary-General Mukhisa Kituyi has...

News

CAPTION: Local socialite Bridget Achieng’s goods in their fresher days In yet another enervating episode of “Women are their own worst enemies”, a once...

News

Impala Club is at a crossroads; bedevilled by scandals after scandals. Cnyakundi.com has learnt of allegations of land grab involving 23 acres that belong...

General

The family of a 23 years old lady from Eastleigh are worried after she was kidnapped in Eastleigh Shopping Centre on Tuesday at around...

Copyright © 2021 Cyprian Is Nyakundi.

%d bloggers like this: