A Mpesa subscriber has written to the Communications Authority Of Kenya notifying them of a dispute between Safaricom and its subscribers. The letter that is also copied to the notorious Telco is copied to the communication authority as the regulator of telephony operators in Kenya.
According to the complaint that has been received and ignored by the Communication authority, Safaricom is accused of contemptuously neglecting to respond to the client’s initial dispute resolution proposal to admit liability for negligence regarding the outages and to refund to each Mpesa subscriber of the Mpesa services pursuant to the Kenya Information and communications ( Dispute Resolution) Regulations, 2010.
The letter then lists the complaints against the notorious Telco Safaricom as follows
1. Disruption of its mobile money transfer platform (M-Pesa) in April and July 2017 and on 8.12.2018 and 10.12. 2018 ( The known dates) – a technological and fiscal disaster which is in the public record.
2. Contemptuous failure and/or neglect to respond to the complainants demand letter of 11.12.2018 which was the intent of initiating amicable discussions.
3. Giving the general public unsatisfactory reasons for the outages whilst all that is required are services of international standard and best practices.
4. Failing, of its own accord, to up its game of maintenance in spite of the trillions of shillings it makes from its mobile money services annually.
The communication authority has been requested by the complainant to impose fines on the notorious Telco, give each subscriber outage credit worth Ksh. 50,000, aggravated damages of Ksh. 1,000,000 to each of its 24 million subscribers and exemplary damages of Ksh. 1,500,000 to each Safaricom subscriber.
The CA is yet to respond, as usual. For many years the communications authority has been sitting on each complaint about Safaricom that they receive with Kenyans calling the rogue CA a Safaricom department.
The petition is pinned here-under
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