Connect with us

Hi, what are you looking for?

Cyprian Is Nyakundi

News

Disgruntled Kenyans Spark Social Media Crisis At NTSA

A banner from a past protest against adamant corruption at NTSA: this time around the battle was taken online 

Social media handlers at the National Transport and Safety Authority faced it rough this week after a complaint from an angry citizen sparked an influx of complaints from hundreds of disgruntled Kenyans.

It all began on Wednesday, 27 October 2021, with a post from one Japhetha Waitina on Twitter who expressed his frustrations when trying to manoeuvre through NTSA’s online portal.

He claimed the agency’s official website is deliberately poorly designed to ensure ordinary citizens go through a hard time when accessing their services.

The frustrated Kenyans are then forced to reach out to NTSA officials and bribe them for the same services that should be easily accessible on the website.

“When I grow up, I want to be like NTSA where I create a website that so many desperate people rely on, but make the website so difficult to use using un-realistic interfaces so the population has to keep bribing people inside NTSA to do things the website itself should dO,” he wrote.

Shortly after his tweet went viral, hundreds of other displeased netizens joined in to share their substandard experiences when using the website.

From some of the replies, it also emerged that like many other government agencies, there exists a racket in NTSA where officials at the headquarters collude with nearby Cyber Cafe owners where they send Kenyans in search of “special assistance” in accessing some of their services.

Here is what some of them had to say.

Like one netizen noted, NTSA’s social media team’s response to some of the complaints was equally annoying if not worse.

The administrator struggled to comprehensively answer some of the most basic queries from netizens.

Some of their replies were extremely poor and completely out of context.

 

 


Would you like to get published on this Popular Blog? You can now email Cyprian Nyakundi any breaking news, Exposes, story ideas, human interest articles or interesting videos on: [email protected] Videos and pictures can be sent to +254 710 280 973 on WhatsApp, Signal and Telegram.


Comments

comments

 
Click to comment

Facebook

You May Also Like

News

Remember Josephine Mwandoe, the alleged mistress to CFAO Motors Kenya CEO Arvinder Reel Singh? Earlier in April, this blog highlighted how the curvaceous and...

News

To start with, we congratulate Ngina Kenyatta on her wedding to Alex Mwai, son of the Karen Club General Manager Mr Sam Mwai. Many...

News

An outraged netizen has urged city residents to avoid seeking services at Super Shine Detailing Center – located in Westlands, Nairobi – after its...

Featured

A serious glitch in the MPESA transaction is threatening the economy and stability of the country. Though not new, this is the only time...

Copyright © 2021 Cyprian Is Nyakundi.

%d bloggers like this: