Co-operative Bank of Kenya has announced that they have finally scrapped off their charges when customers want to check their account balance(s).
This follows complaints from customers that the bank has been charging exorbitant prices for checking their balances. Previously, the bank charged customers Sh35 to check their account balance. Affirming the new changes, a customer, Theo, said, “Thanks,have tried it using*667# and no charges. wauh!”
They took to Twitter to announce this good news to customers who are saving peanuts in their account in this tough economy under Jubilee leadership.
Dear Customers, we’ve heard you. We’re with immediate effect scrapping the balance enquiry charge. Keep talking to us, it can only make us better.
— Co-op Bank Kenya (@Coopbankenya) November 29, 2019
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