Nearly a month ago we exposed the wayward ways of one Online Store, Appliances Kenya. In that post we showcased how one client of the store was conned when he ordered for a good which was never delivered.
‘You are promised that you would receive the item latest after 8 days. So weeks elapses and you will not receive a single feedback from them. When you call to follow up on your items You are promised Next Tuesday, the Tuesday elapses No delivery. You call them again they say Thursday. Nothing forth comes. They tell you Saturday and it reaches and you see nothing’, he stated
Today, information reaching cnyakundi.com’s desk is that the company has sunk with millions in payments from clients.
Some customers who were worried their goods weren’t being delivered decided to pay a visit to the Appliances Kenya ‘offices’ only to find none.
Below is part of what’s we’ve seen reported.
1. Barbara Koech 10k TV
2. Simon Noroge Bruhm Fridge and Dispenser 25k
3.Emma Mwikali standing gas 9995
4.Munjuri joy kairuthi 10,000.
5. Powel murunga fridge 30k
6.Lisper Njeri-10k TV
7.Fredrick Mugo Kuria Bruhm tv 10K
8. Nyawira fridge 30k
9. Amit khan
10. Stephen Wambua Mutua Bruhm TV 32″” 9995/=
11. Lucy wahu 9995
12.Rachel 10k cooker
13.Elizabeth Maina cooker and fridge 35k
14.Josephine Kenga 18,995 Von Fridge 118L
15.Mercy Thiongo 29990 cooker and microwave
16. 24k..Grace Njoka… Fridge and microwave
17.Nanis Kathure Kirugara..had bought a gas cooker 11995
18. Francisca Mutuku 22,790 Sony home theater and TV wall bracket
19. Brillian Asingwa Ksh 11,495….gas cooker plus delivery fees.
20. Ruth Njoki 9995 tv
21. Teresia Njeri 30k cooker, microwave,blender
22. Ann Wanjiku Mika microwave 3995
23.Sylvia Muthoni 3995 for microwave
24. Ezekiel Momanyi 9995 for Vitron TV 32 inch
25. Fredrick Obade 10,995 Refund for Bruhm TV 2 November
26.Rebecca Njeri 4995 bruhm dispenser
27. Belinda Njambi 10990 for TV and bracket
28.Rosemary muthoni 19995 for a cooker
29.Mary Masai 19995 for cooker
30.Beatrice Karanja 4500 for Microwave
How to identify a fake online shop
- A foreign IP address: websites based in China and Venezuela are the riskiest to shop from, according to Experian.
- The domain name doesn’t add up: check if the domain name is the true one for the said online shop. For example, Safaricom shop might be written Safaricon shop. Notice the ‘n’ instead of the ‘m’.
- The URL is missing the “S” in “HTTPS”: secure websites especially e-commerce ones must have an ‘s’ after HTTP.
- The site must not ask for financial info while you’re browsing. If you get an email or pop-up message that asks for your financial information while you’re browsing, don’t reply or follow the link.
- Red-flag words: such as refurbished, moved, or close-out are a tell-tell sign of cons.
- When the deal is too good, think twice: Never forget this old adage where if something seems too good to be true, then it is not worth it.
- Nonexistent return policy: If the refund policy is sketchy, vague, or in any way convoluted, close that window immediately. If you can’t return the item you’re buying for a full refund if you’re not satisfied, consider skipping it.
- Nonexistent contact info: Anyone with a computer and Internet access can set up shop online under almost any name, which is why it’s important to confirm the online seller’s physical address and phone number in case you have questions or problems.
- Weird Google search results: Google must be able to display it correctly.
- Bad reviews or reviews that don’t make sense: Find reviews of the site or the owner of the business to learn what others have said about them. Bad reviews? Run away.
- No option to pay with a credit card: Kenya’s MPESA payment is the weakest link. See, if you’re someone who always shops online with a credit card. Paying by credit card means your transaction is protected by the Fair Credit Billing Act, under which you can dispute charges and temporarily withhold payment while the seller is being investigated. If you send cash or a money order or have the purchase price deducted directly from your bank, you don’t get these protections.
- Don’t overshare: if you overshare on social media, you may be giving away exactly the information an online scammer needs in order to access your credit card information (for example, your mother’s maiden name). You can also be more vulnerable to online scamming if you’re not making use of Multi-Factor Authentication when logging in on your mobile device.
- If you suspect online fraud, call your bank or credit card company immediately to alert them.
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